Urgent Same Day Appointment

For medical emergencies dial 999.

If you're unsure whether your problem requires an urgent, same day appointment, you can use 111 online or nhs.uk to find out more.

If you do need an urgent appointment please call the surgery as early as possible on 0191 257 0223.

Our trained admin team will ask briefly about your problem. Please don't be offended as they are trying to find out how best to help you. They can then arrange for the on-call team to contact you and organise a same day appointment if necessary.

Call 0191 257 0223 for an Urgent Same Day Appointment

Standard Appointment

Call us to book for standard appointment with a Nurse, Doctor or other healthcare professional. These can be a choice of Face-to-Face or telephone depending on your preference.

Alternatively you can use the NHS App to book appointments online for those that are available for online booking.

If you wish to book an appointment via systm one - please click the link 'book using our online booking system'

Telephone Appointment

You can have a telephone conversation with the doctor if you feel you do not need to see the doctor face to face.

Econsult

Need advice from your doctor, self-help information or have an administrative request (such as a sick note or test results)? You can use the Econsult system during practice opening hours and get a response before the end of the next working day.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

The easiest way to order a prescription is electronically via the NHS App. If you are unsure how to use the NHS App go to www.nhs.uk/nhs-app/ for support and instructions on how to get set up. 

If you wish to use systm one, please click the 'order online' link in the repeat prescription section below.

Allow 48 hours for any electronic prescriptions to be processed by us and the Pharmacy. 

NHS App

Repeat Prescriptions

These can be ordered online, via the NHS App, or by bringing or sending your repeat list into the surgery and ticking the items required. You can request that your prescription is sent directly to a local pharmacy of your choice.

If you wish to order a prescription via systm one, please click the link 'order online'

NHS App | Order Online | 

Prescription queries

Our new medication query line is open 10.30-12.30 & 1.30-3.30 via 0191 257 0223 option 3, however we will not accept repeat prescription requests on this line.

If you would like to register as a patient please:
- Check that you live within our practice boundary
- Complete a GMS-1 Form

Hand in the completed forms at one of our receptions with proof of address. Photo ID will help us to speed up the process and request your medical records. 

We are hoping to launch a new service to allow self registration on-line which will be much quicker and convenient. Please check back for updates. 

Test results can be viewed via the NHS App. 

You can also use eConsult and get a response from the surgery by the end of the next working day.

Want advice from your doctor, self-help information or have an administrative request (such as a fit/sick note or test results)? You can use eConsult during practice working hours and get a response before the end of the next working day.

If you have been invited by the cervical screening programme or the practice, then please contact reception who will book you into one of our dedicated nurse smear clinics.

Alternatively, there are also appointments available for smears on evenings and weekends at the North Shields Health Hub which is located behind our Hawkeys Lane Surgery in the old Priory Day Hospital building.

You may have been asked to contact the surgery to book an annual review for your Long Term Health Condition (COPD, Diabetes etc).

Please call our Long Term Health Conditions team who will assist.

The easiest way to get online access to your medical record is via the NHS App. Once you have downloaded the NHS App you can request access to your coded medical record by contacting the practice. 

Are you newly pregnant? Refer yourself directly to the Community Midwifery Team. Visit the website below and this will notify the midwifery team who will contact you to arrange your first appointment 

www.northumbria.nhs.uk/our-services/maternity#c67e142b

If you are unable to refer yourself online, please call 0191 293 2545

If you have a new muscle or joint problem, please ask to see our 'First Contact Physio' when you ring reception to book an appointment. Our FCPs are based within the surgery and offer very quick access appointments. You may have to wait a few extra days to be seen, but you will be seen by the most appropriate professional.

You can also self refer to North Tyneside Integrated Musculoskeletal team (NTIMS):

The self-referral form is accessible via their updated webpage www.northumbria.nhs.uk/ntims where patients can also access a wide range of self-care guidance.

You should self certify for the first 7 days of an illness. Your employer may ask you to fill in some paperwork.

If you are unwell for more than 7 days you may require a Fit note/Sick note. The doctor will need to have assessed you either through an appointment or after reviewing hospital correspondence before they can do a Fit note. If you fulfil these criteria and require a note, the easiest way of requesting this is by doing an e consult (see online tools section). 

You can also ring reception on 0191 257 0223 to request a Fit note. 

We recommend and direct patients to private travel health providers such as Boots and Superdrug. Here they will assess which vaccines and precautions one needs to take according to which country they plan to visit. Some of these vaccines are available on the NHS if you are due a booster e.g. Tetanus.  You can find out your vaccination status by checking the NHS app or asking reception for a copy of your vaccination record. If you are eligible for a booster of a standard NHS vaccine then our nurses will be able to provide this. 

What is a carer?

A carer is anyone who provides unpaid care for a friend or family member who due to an illness, disability, a mental health problem or an addiction cannot cope without support (Carers Trust). Essentially, the person you care for cannot complete daily tasks without your help, which makes them somewhat dependent upon you. It is vital to note that ANYONE can be a carer, there is such a variation in this population, so do not count yourself out on the basis of age. Young carers are children and young people aged 5-18, and adult carers are 18 and above. 

How can I access support as a carer?

At Priory we work alongside North Tyneside Carers' Centre to ensure our practice is 'carer friendly'. This service offers a confidential advice and information package, with Advice Workers available from Monday to Friday (10am-4pm) who will be open to discuss your situation with you and help you resolve any immediate issues. To contact them please call: 0191 249 6480 or email: enquiries@ntcarers.co.uk. Additionally, Priory has an assigned Carers Champion who will be able to signpost you to further support options, to get in touch, please email: lorna.heaps@nhs.net