An appointment can be booked by telephone or on-line via the above link. When patients contact the surgery to make appointments with a doctor, the receptionist may ask for some brief information so that your problem can be dealt with appropriately.
If your request is for an "on the day" appointment the receptionist will ask questions so that she can direct your problem to the most appropriate health professional in the surgery.
The GPs, nurses and health care assistants work across three sites so at some stage you may be asked to attend one of the other sites. You are welcome to express a preference of GP, however this is not always possible for the following reasons:
- Annual leave
- Some GPs work part-time
- They work across sites, although you are welcome to book an appointment at any of our 3 surgeries.
Should you feel the doctor can deal with your problem over the telephone, rather than during a consultation, please ask the receptionist to offer you a telephone consultation. Should you wish to speak to the nurse, the receptionist will take your contact number and a nurse will contact you at her earliest convenience.
lf you would like an interpreter to attend your consultation, please inform the receptionist when you book your appointment.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
Occasionally patients turn up for appointments at the wrong site. Please check your appointment card carefully which will indicate the site your appointment is booked at. lf you come to the wrong site and the mistake has been made by one of our staff, you will be seen by the doctor on duty. However, if the error is yours you may be asked to make another appointment.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.