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Practice Policies

If you would like a policy or procedure not available on our website please ask the receptionist. There may be a charge

pdf.jpg Information Governance

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Policy for Patient Removal

  1. If a member of staff feels threatened by the behaviour of a patient removal from our practice list will be immediate.
  2. If a member of staff feels a patient has behaved in a manner that has caused a disturbance in the surgery, a letter will be sent pointing out that any further behaviour of this sort may result in removal from our practice list.
  3. If a patient fails to keep or cancel an appointment on three occasions over a period of 12 months that person will be removed from our practice list.

If any of the above situations ever apply to you and we subsequently remove you from our practice list the following will apply.

You will receive a letter outlining that you are to be removed from out practice list citing the reasons for this decision. We will cease to provide medical services to you eight days from the date of the letter. If you have difficulty in finding an alternative practice the Patient Service Unit may be able to help you, their telephone number is 0191 2754200.